Help Center Menu
Artwork File Uploading Tips
- What files should I include with my order?
- What is Preflighting?
- Can you make a correction to my job after I have submitted files?
- File Compression
What files should I include with my order?
When you send us your files, please include all the elements needed for production. For some orders, that might be nothing more than one artwork file. For other, more complex orders designed in a page layout application, you should send the page layout file, all supporting graphics, and all the fonts used in the document. Many page layout applications include utilities to gather all of these elements together for you. Please refer to your application's documentation for more information.
What is Preflighting?
Preflighting is a term borrowed from the aviation industry, which describes the steps a pilot takes prior to flight to ensure the flight will be safe for the passengers on board. Similarly, the files you send are put through a printing preflight process to identify in advance any issues that could affect the quality or delay the production of your print order. Preflighting allows us to eliminate the unexpected!
When you use FastTrack to send us your files, the preflight occurs automatically as part of the ordering process. Our staff will preflight all other files submitted through our website and alert you to any issues that could potentially affect the production of your print order.
Can you make a correction to my job after I have submitted files?
Yes, corrections can be made at any time. But please review and proof your work carefully, because the best time to make corrections is before your print order is scheduled for production, when there is a minimal effect on the production schedule and budget. (Corrections and alterations requested after production has been scheduled may lead to production delays and increased expenses.)
When preparing to send files to us through the website, we suggest you compress your files first. Compressing files prior to transferring them through our website has these advantages:
- Multiple files may be combined into one compressed archive file. This allows you to easily select and send just one file instead of multiple files.
- The single compressed archive file is smaller than the total size of all uncompressed files, allowing the file to reach us as fast as possible.
The ability to compress files is built into all recent computer operating systems. Here's how to compress your files. (Don't worry... you don't need to be a "geek" to do it!) Just locate the files and/or folders you wish to compress, then follow the instructions below.
Mac OS X
After selecting the files and/or folders you wish to compress, use one of these methods to create an archive of the compressed files:
- Control-click on the file selection and choose Create Archive
- Go to the Action menu (the button that looks like a gear up in the Finder window's toolbar), and choose Create Archive.
- Go to your computer's menu bar and select File > Compress (Mac OS 10.4) or File > Create Archive (Mac OS 10.5+).
Your computer will create a new file, with the file extension ".zip." This is the compressed file you should select to send to us.
Windows XP, Windows Vista, and Windows 7
After selecting the files and/or folders you wish to compress, right-click the file selection, scroll down to the "Send to" menu item and then selected "Compressed (zipped) Folder" from the submenu that is revealed. Your computer will create a new file, with the file extension ".zip." This is the compressed file you should select to send to us.